Here are some of our FAQ’s

We primarily use sustainably sourced Accoya wood due to its durability, stability, and eco-friendliness. We also offer other hardwood options upon request.

Absolutely! We specialise in replicating traditional styles, whether it's Victorian, Georgian, or Edwardian. We can also create bespoke designs to match any specific architectural details of your home.

The timeline varies depending on the complexity of the project. Typically, from initial consultation to installation, the process takes about 12 to 16 weeks. We'll provide a more accurate timeline once we understand your specific needs.

A 75% deposit is required to book the survey and commence manufacture. The remaining 25% balance is due on the day of completion. For supply-only orders, the balance must be paid 24 hours before delivery or collection. We accept Visa, Debit Mastercard, and all major credit cards.

• Accoya Timber Products: 50-year warranty against wood rot.

• Wooden Windows and Door Frames: 5-year guarantee against failure in joints and distortion, provided they are maintained as advised.

• UPVC Products: 10-year guarantee, subject to regular maintenance.

• Glass Sealed Units: 3-year guarantee for the failure of hermetic seals (non-wipe off condensation between panes).

• Locks, Hinges, and Moving Parts: 1-year guarantee, provided regular maintenance is performed by the customer. Please note: Cosmetic deterioration to handles, letter plates, and door handles due to general wear and tear is not covered.

Yes, please note the following:

• No guarantee is provided for the elimination of (wipe-off) condensation.

• Our warranty does not cover breakage of glass after installation is complete.

• Joinery installed in areas where wet trades are operating may be excluded from our guarantee due to potential swelling or failure caused by high humidity and moisture.

• We offer no warranty/guarantee on primed-only products, including the breakdown of double-glazed units when supplied in primer only.

• We do not guarantee the life of slim line or heritage-style double-glazed units.

If our product is found to have been misused, tampered with, or pre-damaged in any way, the guarantee will be rendered null and void. Any remedial work will be carried out at a pre-arranged fee, payable before any work commences.

Yes, we offer split colour options, allowing you to select different finishes for the inside and outside of your doors and windows. This customisation helps you match both your interior decor and exterior aesthetics.

Yes, we have extensive experience in crafting timber doors and windows that meet the strict requirements for listed buildings and conservation areas. We can work with planners to ensure that your new windows and doors are fully compliant.

We offer a wide range of glazing options, including double glazing, triple glazing, heritage glazing, and decorative glass. Our glazing services are tailored to enhance both the energy efficiency and aesthetic appeal of your windows and doors.

Timber doors and windows are relatively low-maintenance, especially when treated with our high-quality factory-sprayed finishes. We recommend regular cleaning with a soft cloth and mild detergent. Periodic checks and minor touch-ups will help maintain their appearance and longevity.

Absolutely! We encourage you to visit our showroom to view our range of doors, windows, and ironmongery. Our team will be happy to guide you through the options and discuss your project in detail.

Yes, we offer a variety of traditional ironmongery options, including door knobs, knockers, letter plates, and stormguards. These are available in finishes like brass, chrome, satin, and polished to match your door and window design.